Complaints and appeals.
Every complaint and every appeal is handled by people who took no part in the activity concerned.
Updated:
Complaint or appeal
- Complaint: any dissatisfaction with our services or with an organisation we will have certified.
- Appeal: a request to reconsider a certification decision.
How to contact us
- Online form: contact page, subject “complaint” or “appeal”.
- Email: reclamations@gardiant.eu.
Timelines
- Acknowledgement of receipt within 5 working days.
- Reasoned answer within 30 days.
Independent handling
The complaint or appeal is handled by people who took no part in the activity concerned, with no discriminatory action against the complainant.
External remedy
Once accreditation has been obtained, an appeal may also be brought before the accreditation body under its own rules. Ordinary legal remedies remain available.